The Your DNA Guide Guarantee
I am so confident that my Workshops and Courses will make YOU more confident in using DNA for family history that I offer a money-back guarantee. If after 6 months from the start date of a Your DNA Guide Academy offering in which you have fully participated (meaning you have watched and marked “complete” each video tutorial, completed the classwork and homework, and have asked for help on the discussion boards), but are not more confident in this ‘using-DNA’ thing, I will refund the full cost
What about refunds due to changes in your schedule?
Your DNA Guide understands that life happens, even with the best intentions! That is one reason that with your purchase of a Your DNA Guide–the Academy Course or Workshop, you will retain access to the videos, course materials and discussion boards for the lifetime of Your DNA Guide! (Wow! That’s a L O N G time!) That means that if something comes up and you are unable to complete the course within the “suggested” time frame, that’s ok.
These Academy offerings are supported by an online eLearning platform which provides you an option to complete the course at your leisure should you be unable to attend any live Q&A sessions. All live classes are recorded and made available in your personal courses page. You retain access to these materials for as long as we offer the Academy. Furthermore, the eLearning platform houses prerecorded video instruction, real life case studies and a discussion board for ongoing conversations with experts and fellow students. A full-length, printable-PDF workbook bundles the classwork, homework and research log into a convenient, all-in-one textbook and reference guide for you to consult and continue to refer to in the future. Please Note: Many students who complete the courses in a totally remote manner achieve great success in their skill development and with their research goals.
Policies specific to Tours:
Refunds are not available as there are no live events for these courses.
Policies specific to Endogamy and YDNA Courses:
Refunds due to any of life’s challenges (or simply if you changed your mind) will be honored for the first 24 hours after purchase.
Policies specific to the DNA Skills Workshop:
Please consult the following options when life’s changes begin to unravel your best laid plans:
1. Prior to the Workshop start. Our best option is to move you to a future Workshop. To do so, the following conditions must be met: 1) there is space in a Workshop in the next 12 months, 2) Your DNA Guide has been notified prior to 24 hours of the Workshop start date. Should space not be available in a Workshop in the next 12 months, or those dates still do not work for you, a $99 cancellation fee is assessed for the Skills Workshop.
2. After the kickoff meeting. Because the recordings are available for the lifetime of the Workshop offering, and the discussion board is open all hours to answer your questions, and will be monitored by coaches for six months after the course concludes, refunds will not be granted due to unexpected changes in your schedule once the Workshop has begun.