Money-back guarantee. We are so confident that you will gain insight and inspiration from these events that we are offering you a full money-back guarantee if you don’t walk away with new ideas or inspiration on how to move forward in your genetic genealogy journey.

Cancellation policy: 

To cancel your subscription, please contact info@yourdnaguide.com.

If you are on a monthly subscription, your membership will terminate immediately and you will be removed from the Study Group space in Circle. Thus, any access to videos past the end of the current billing period will not be granted.

If you paid for a full year upfront, you will receive a refund of the initial amount minus the number of month’s access of Study Group of which you were a part (at the monthly fee) plus any processing fees.

Cancelling a member’s subscription also removes access to the Study Group space group in Circle. Please Note: Canceling a subscription does not automatically deactivate a member’s Circle account nor remove access to any free or purchased spaces within the Study Group community learning platform on Circle at my.yourdnaguide.com.

Extended Video Access:

Extended Video Access privileges are contingent upon maintaining membership in the Study Group cohort for which you purchased Extended Access.

If you cancel Study Group membership at any time, this will automatically cancel your Extended Access–and there are NO REFUNDS on Extended Access.

Refunds due to any of life’s challenges (or simply if you changed your mind) will be honored for the first 24 hours after purchase.

I am so confident that my Workshops and Courses will make YOU more confident in using DNA for family history that I offer a money-back guarantee. If after 6 months from the start date of a Your DNA Guide Academy offering in which you have fully participated (meaning you have watched and marked “complete” each video tutorial, completed the classwork and homework, and have asked for help on the discussion boards), but are not more confident in this ‘using-DNA’ thing, I will refund the full cost.

What about refunds due to changes in your schedule?

Your DNA Guide understands that life happens, even with the best intentions! That is one reason that with your purchase of a Your DNA Guide–the Academy Course or Workshop, you will retain access to the videos, course materials and chat spaces for 6 months after the course start date.* That means that if something comes up and you are unable to complete the course immediately or within the “suggested” time frame, that’s ok.

Again, refunds due to any of life’s challenges (or simply if you changed your mind) will be honored for the first 24 hours after purchase.

*Course materials, videos and chat for the DNA Skills Workshop All-In version are available for a full 12 months after the course start date.

Our refund policy for on-demand courses is different from our other Courses. Because it is entirely on-demand, without a live (timely) component, scheduling conflicts do not apply as a reason for returns.

The course descriptions are very clear about who the course is for (what level of education is prerequisite); please read them and consider carefully your readiness before purchasing. If you find that you’re not quite ready after starting the course, we encourage you to keep learning and then come back to it. You have 6 months from your date of purchase to access the on-demand course. After 6 months, you will no longer be able to access the course and its materials, including the videos and chats.

Physical Book Returns
We want you to be happy with your purchase. If you’re not satisfied with your physical copy of Your DNA Guide — the Book, you may return it within 5 days of delivery for a refund of the purchase price. Please note that return shipping costs and any applicable handling fees are the responsibility of the customer and will be deducted from your refund. To initiate a return, contact us at info@yourdnaguide.com.

eBook — Non-Refundable
Because digital products are delivered instantly and cannot be returned, all eBook purchases are final. We encourage you to review the product description carefully before purchasing. If you have questions about whether the eBook is right for you, reach out to us before buying at info@yourdnaguide.com.